✨ Jewels of Jae — FAQ ✨
Soft pastels, gentle vibes, and everything you need to know 💖
💖 About Jae get to know me ▾
Hi loves! I’m Jaena (Jae) — a registered nurse living in the SoCal mountains with my husband and our two fur babies: Nico the Shih Tzu and Autumn the calico. I’m grateful for a quiet life close to nature and the chance to share pretty stones and handmade things with you.
When I have free time, I enjoy crocheting, rockhounding, visiting crystal shops, and making jewelry. Jewels of Jae is my little corner to spread joy, softness, and sparkle — thank you for being here. 💕
📦 Shipping & Orders how it works ▾
How long does shipping take?
Orders are prepared with care within 2–7 business days. Once shipped, timing depends on the carrier. You’ll receive tracking to follow your sparkle’s journey.
Where do you ship?
At this time I ship within the continental United States. I’m hoping to expand soon. ✈️🌎
Do you offer free shipping?
Yes! Orders over $35 (before tax/discounts) ship free. If your order is under $35, an additional $7 is added for shipping and handling. 🎉
What if my package is lost or delayed?
Once a package is with USPS/UPS, delays and losses are outside my control. I’m not responsible for lost or delayed deliveries, but I’ll gladly help by answering questions and pointing you to the right carrier contacts to start a claim.
💎 Crystals & Intuitive Picks all the sparkle ▾
What’s an intuitive pick?
Intuitive picks are chosen just for you, guided by gentle vibes. If a crystal happens to be on the smaller side, I’ll add more of that same crystal so the total value matches your purchase.
Are crystals “magical”?
Crystals are natural beauties. Many people enjoy their meanings and symbolism, but they aren’t a substitute for professional advice or medical care. Think of them as sparkly companions that support the intention you already carry.
Caring for your crystals
- Keep them in a safe, clean spot.
- Avoid harsh, direct sun for long periods.
- Cleanse with moonlight, gentle sunlight, or simply with loving intention.
💌 Returns & Damages quick policy ▾
Do you accept returns or refunds?
All sales are final. Due to the unique nature of crystals, returns and refunds aren’t accepted.
What if my item arrives damaged?
If something is damaged in transit, please email clear photos of the item and packaging within 72 hours of delivery. While I’m not responsible for carrier damage, I’m happy to assist and help you get in touch with the right folks to explore next steps.
Despite all the beauty crystals offer, the magic begins with you — you are the most precious jewel. ✨
✨ Jewels of Jae — Policies ✨
Soft pastels, gentle vibes, and all you need to know 💖
Shipping Policy
- Processing Time: Orders are processed and shipped within 2–7 business days (weekends/holidays not included).
- Carrier Services: Shipped via USPS, FedEx, or UPS. Delivery times vary.
- Domestic Shipping Only: Continental US only.
- Address Accuracy: Customers must provide accurate shipping info; we aren’t responsible for delays or lost packages.
- Risk of Loss: Once shipped, risk passes to the customer.
- Free Shipping: Orders $35+ ship free. Orders under $35 → $7 shipping & handling added.
Refund & Return Policy
- Final Sale: All sales are final; no returns/exchanges/cancellations.
- Damaged Items: Contact us within 72 hours of delivery with clear photos; we will assist with carrier claims.
- Non-Refundable Fees: Shipping, taxes, and handling are non-refundable.
Terms & Conditions
- Product Variations: Crystals may vary in color, size, shape, pattern — not defects.
- Intuitive Picks: Selections are final; monetary value is always met or exceeded.
- Accuracy of Listings: Slight variations may occur.
- Order Acceptance: We may refuse/cancel orders for fraud, errors, or policy violations.
- Limitation of Liability: Not liable for indirect/incident damages or loss of enjoyment.
- Age Requirement: Must be 18+ or with parent/guardian consent.
Disclaimer
- Educational & Decorative Use: Crystals/stones are for decorative/educational purposes.
- No Medical Claims: Not a substitute for medical treatment; consult a professional.
- Metaphysical Properties: Descriptions are cultural/traditional, not guaranteed effects.
Privacy Policy
- Information Collected: Name, address, email, payment info for order fulfillment.
- Use of Information: Solely for order processing, communication, shipping.
- Third-Party Services: Payment/shipping services may receive info as needed.
- No Sale of Data: Customer info never sold, rented, or traded.
- Security: Reasonable steps taken, but no transmission is 100% secure.
- Customer Rights: Contact us for corrections/deletions where legally applicable.
Governing Law
These terms are governed by California, USA law, without regard to conflicts of law.
Checkout Agreement
By placing an order, you acknowledge and agree to our Shipping, Refund, Terms, and Privacy policies. You confirm that you are 18+ (or have parental consent) and understand that crystals vary naturally. You accept responsibility for shipping risks and agree that metaphysical info is for educational/entertainment purposes only.
Contact Information
📧 Email: jewelsofjae@gmail.com
📬 Mailing: P.O. Box 5035, Crestline, CA, USA 92325
Despite all the beauty crystals offer, the magic begins with you — you are the most precious jewel. ✨